Amparo Artiles B.

Operation Management Services, HHRR & Training Development

Successful Senior Human Resources Director with 20+ years of experience in business and hospitality management, specializing in strategic human resource management across Latin America and Europe. Proven expertise in coaching, training, and aligning HR initiatives with organizational goals.

Recognized for building strong client relationships and implementing best HR practices in talent acquisition, workforce planning, recruiting, retention, training, HR audits, leadership and team competency development, employee relations, performance management, compensation, benefits strategies, and culture-building programs. Consistently delivers measurable results by fostering employee engagement, driving organizational growth, and creating high-performing teams.

EXPERTISE

  • Excellent client relationship management
  • Strong influencing and communication skills
  • Proven leadership and innovation abilities
  • Visionary leadership in team building
  • Strategic and global mindset
  • Expertise in customized training development for housekeeping and front desk staff
  • Relationship management and customer service excellence
  • Expert in organizational infrastructure design
  • Diversity and cultural development
  • Employee relations and conflict resolution
  • Results- and teamwork-driven
  • People-oriented professional
  • Bilingual: Spanish & English

CAREER HIGHLIGHTS

Meliá Hotels International, Punta Cana       

Dominican Republic

(17th biggest hotel chain worldwide and market leader in both resort and urban hotels operating 374 hotels in 40 countries and on 4 continents)  

Corporate HR Director-Dominican Republic     

2004 – 2020

  • Led the entire HR function for the region, overseeing 5,000+ employees and 100 management teams across seven hotels, including Paradisus Palma Real, Circle – The Grand Reserve, and other Melia’s top brands.
  • Opened several Meliá Hotels locally and internationally, managing all phases of recruitment and onboarding, including planning and implementing streamlined operational procedures to ensure efficiency during pre-opening and opening stages.
  • Supervised 10 HR managers and equipped management teams with tools and resources to build competencies, uphold performance standards, support retention goals, and identify high performers and future leaders.
  • Designed and implemented organizational structures, processes, and standard operating procedures (SOPs) for both front- and back-of-house departments. Successfully led the implementation of SAP RRHH in the Dominican Republic.
  • Directed the design and execution of the annual training plan and calendar.
  • Achieved the highest employee satisfaction index in the region (9.5 out of 10) in the annual work environment survey conducted by HR Meliá International.
  • Led, coached, empowered, and evaluated a 200-member HR team, including managers, assistants, supervisors, and trainers. Developed a guest experience talent pool to meet staffing needs across all hotels.
  • Created multiple Career Development Frameworks to promote career growth, enabling employees to make well-informed, meaningful career decisions within the company.

Hacienda Resorts – LIFESTYLE HOLIDAYS       

Puerto Plata, Dominican Republic

(All-inclusive multi-property vacation club with over 1,500 rooms and 1,200 associates) 

HR Director / Hotel Manager   

1995 – 2004

  • Led HR initiatives across Human Capital Management for a workforce of 1,000 employees.
  • Strengthened organizational capabilities by fostering a learning culture with programs aligned to employee needs, business objectives, and corporate strategy.
  • Equipped management teams with tools and resources to build competencies, uphold performance standards, drive retention, and identify high performers and future leaders.
  • Designed and implemented innovative benefits, merit-based recognition, and total compensation programs that reduced turnover and supported workforce retention.
  • Developed and executed comprehensive health and safety programs.
  • Successfully managed and negotiated multiple labor cases.
  • Successfully backfilled the Hotel Manager role on multiple occasions, overseeing both housekeeping and front desk operations.

EDUCATION

O&M University, Puerto Plata, Dominican Republic

  

1995

Bachelor’s degree in law 

UTESA University, Puerto Plata, Dominican Republic

  

1992

Completed coursework towards a Bachelor of Business Administration  

Certifications, Skills, Others:  “Train the Trainer”, Organizational Leadership, Fast Dynamic Learning Process, Serv Safe Certification, Interpersonal relationships, Team building, Effective Communications, Negotiation, Success Factor, OFFICE, SAP, PEOPLE SOFT