Strategic Planning and Market Study
HMC offers project planning and organization structuring in order to foster the creation of values to enhance your hotel’s focus and effectiveness in serving its customers. This will be achieved through a new design or revamp of the business action plan, mission, vision, values and operating procedures in order to help the operation achieve its business goals.
Our marketing assessments in the pre and post stages evaluate the supply and demand factor affecting the market to determine the correct positioning of a new project.
Operational Management Services
HMC provides operational assistance to all hotel departments and functions including Front and Back Office Operations, Housekeeping, Sales and Marketing, Reservations, Food & Beverage Operations, Property & Facilities Management, Human Resource and pre and post Opening Services.
HMC also provides consulting support for negotiating management contracts, analyzing franchise selection, interim hotel management services, hiring and training of general managers, supervisors and all team members.
Operational Audits and Training Development
HMC’s training programs are designed to produce maximum effectiveness in hotel operations emphasizing excellence in customer service, sales, employee communication and financial accountability.
Our audits are a full-scale diagnosis of both management and operational functions by examining marketing strategies, customer surveys, data collection, personnel policies, management goals, objectives and strategies, standard operating procedures and cost control systems.
Reputation Management and Guest Reviews
We handle your guest responses, so you can run your Hotel!
92% of Internet users read product reviews and 89% of people say that reviews influence their purchasing decisions. -E Tailing Group-
HMC will help you respond to your online guest reviews so you can focus entirely in running your hotel. We provide on behalf of your hotel and under your approval timely, professionally written guest reviews.
Our strategy will help you to encourage happy guests to leave public reviews on popular websites and you also will be able to compare your hotel to your competitors. We also provide a way for any unhappy guests to vent and privately provide helpful feedback, discouraging negative reviews.